Terms and Conditions

Terms and Conditions of Use for the Internet Site of Identity Travel Ltd.  ("Identity Site").


By using Identity Site, the user agrees to the following terms and conditions:

Identity Site is operated by Identity Travel Ltd. ("Identity"). The site offers a variety of tourism services and products (“The Services"). 
The Services offered on Identity Site may be provided by Identity and/or other various third party providers and distributors.

The use of Identity Site is subject to the terms and conditions stipulated hereunder (“The Terms and Conditions.”) The Terms and Conditions herein constitute an agreement between Identity and the user of the Identity Site and shall apply, mutatis mutandis, by reference, to any other clients of Identity ordering directly from Identity via phone or email, and are referred to the Site for the proposes of the Term and Conditions.

The user is requested to read carefully the Terms and Conditions as they determine his rights and obligations. Using Identity Site and clicking "I agree to the Terms and Conditions" at the end of this form, constitute a definite and irrevocable acceptance on the part of the user to all the Terms and Conditions, and the user and/or anyone on his behalf shall not have any claim and /or demand, whether direct or indirect, against Identity and/or its owners and/or anyone acting on their behalf, except as provided here within.

Identity reserves the right to change and/or modify, at any time and at its sole discretion, the Terms and Conditions, the scope and availability of the offered Services and products at Identity Site and any other aspect connected and/or related to Identity Site. Each change and/or modification shall take effect from the time of its inclusion in Identity Site. The binding Terms and Conditions of each reservation made by the user shall be the Terms and Conditions appearing on the Identity Site at the time of the reservation. A user who does not agree with any part of the Terms and Conditions must not use Identity Site.

The Terms and Conditions refer to both male and female, and the linguistic use of the male gender is for convenience only.

Information Security and Privacy
The personal details that the user submits while making a reservation, including the details of his purchase(s), shall be retained by Identity for its database. Identity shall not transfer this information to any third party, except to its service providers and only for completing the reservation.

Identity dedicates resources and takes measures to prevent others from entering Identity Site and infringing upon the privacy of the Identity Site users. Yet it is impossible to totally prevent others from entering the site and obtaining the information contained within, without Identity’s knowledge and authorization. Therefore, the user hereby declares that he shall not have any claims and/or demands, of whatever sort, against Identity and or anyone acting on its behalf arising from such unauthorized use of the information if it shall regretfully occur.

User's Personal Details
While buying services through the Site, the user will be requested to enter personal details into the system (hereinafter: "purchase details"). Identity and third party providers and distributors are not responsible for an error on the part of the user while entering purchase details. Identity Site will not have any direct and/or indirect liability for a situation in which the purchase details of the purchaser are not accepted by the system and/or for any technical and/or other problem that prevent/s the user from buying services through the site. Entering false purchase details is a criminal offense. Legal action will be taken against anyone entering false information, including a civil damages suit for damages which the site might incur, and/or its operators and/or any one of its owners and/or any one of its managers and/or anyone working for such.

Ownership and Rights
Identity Site, the trademarks and models contained within are the property of Identity and/or of other third parties that advertise in Identity Site. The user must not change and/or modify the content and/or the information and/or the data and/or the software and/or the Services and/or the products and/or anything else contained within Identity Site. Furthermore, the user must not copy and/or reproduce and/or republish and/or distribute and/or sell and/or transfer and/or modify and/or use, in any way or kind, directly and/or indirectly, data and/or information and/or any other element contained and/or is a part of Identity Site, (except download, display and/or print one copy of the information presented at Identity Site, on a single computer, for personal, non-commercial use only).

Nothing contained on Identity Site should be construed as granting any license and/or any right to use any of the propriety rights displayed on Identity Site, nor any waiver of whatever kind, of those rights by their owners.

The use of any trademarks and/or other propriety rights, contained in Identity Site, on any other Web site and/or in any other environment of Site worked computers is strictly prohibited. The user must not post and/or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic, or profane material and/or any other material that could constitute and/or encourage conduct that would be considered a criminal offense  and/or give rise to civil liability and/or otherwise in violation of any law domestic or foreign.

Illegal and/or unauthorized use of Identity Site and/or of the information contained in Identity Site shall constitute a breach of copyrights and/or trademarks and/or other intellectual properties and a violation of propriety laws.

The user hereby declares that he knows that Identity Site and all the information and/or data contained within, as well as the form and design of Identity Site, are the exclusive property of Identity and in the case of third parties’ advertisements the property of those other third parties.

Identity and any third party advertising on Identity Site make no warranty of whatever sort or kind in regard to Identity Site and the services and products advertised in Identity Site, all of which are provided on an "as is" basis. Identity and any third party providers and/or distributors, do not warrant the accuracy and/or completeness and/or reliability of any of the content and/or information and/or data contained on Identity Site, and expressly disclaim, to the fullest extent permitted by the applicable law, all warranties and conditions, including implied warranties and conditions of merchantability and/or fitness for a particular purpose, and non-infringement, and those arising by statute and/or otherwise in law and/or from a course of dealing and/or usage of trades. Identity Site also includes information over which Identity has no supervision and/or control. Identity does not verify the authenticity of this information and will not bear any liability for any mistake and/or deceit and/or discrepancy and/or missing information included therein.

Exclusion of Warranty and Limitation of Liability
The liability of Identity is limited by its terms of contract as well as by international conventions and local laws. If the Services ordered by the user are not services that are provided by Identity, Identity shall be considered as an intermediate only, between the user and the airlines and/or the travel agencies and/or the tour operators, and therefore Identity shall not be responsible and/or liable, directly and/or indirectly, to any damage and/or loss, of whatever sort or kind, caused due to the faulty and/or improper performance of those services and the sole responsibility and liability, in this regard, shall be borne by the service providers, according to their terms of service.

Identity and/or any of the managers of Identity Site and/or the operators of Identity Site and/or anyone acting on their behalf do not warrant that the site is free from viruses and/or other malicious components that may damage the user’s computer and/or other equipment and therefore shall not be responsible, under any circumstances, and/or liable for any damages, of whatever sort or kind, caused by such viruses and/or other components.

In no event shall Identity and/or any third party providers and/or distributors be liable for any injury and/or loss and/or claim and/or damage and/or any special and/or exemplary and/or punitive and/or indirect and/or incidental and/or consequential damage of any kind (including but not limited to lost profits and/or lost savings and/or revenues), whether based in contract, tort, strict liability, or otherwise, which arises out, or in any way connected with, any use of Identity Site and/or any failure and/or delay (including but not limited to the use, or inability of use, of any component of Identity Site), the performance and/or non-performance by Identity and/or any third party providers and/or distributors, even if Identity and/or any such third party has been advised of the possibility of such damages.

The user shall compensate and indemnify Identity and/or anyone acting on its behalf and/or any third party providers and distributors and their officers, directors, employees, and agents, from and against any claims and/or demands including for all the expenditures and/or damages and/or legal costs that Identity may be liable to due to the usage of Identity Site by the user.

Change, Modifications, and Cessation of the Site and Offered Services
Identity may cease at any time the activity of Identity Site and/or cancel the Services offered in it, including but not limited to all or some of the links contained in Identity Site to other sites. Identity may cancel the purchase of the Services by the user, without any prior notice. Identity may refuse access or cease access to Identity Site or to any part of it, to any user and at any phase, at its sole discretion and without any prior notice.

Identity may change and modify, from time to time, the site’s structure and/or outlook and/or terms and conditions of use and/or the scope and availability of its offered services and/or any other element connected to the site, its operation and the Services, at its sole discretion and without prior notice.

All pictures and images displayed on Identity Site are for demonstration purposes only and do not, in any of form, constitute any obligation of whatever sort on Identity's part.

Information displayed on Identity Site that is given to Identity by third parties is under the sole responsibility of those parties, and Identity shall not be responsible and/or liable to any mistakes and/or misrepresentation, of whatever sort regarding such information.

Use of Identity Site
The user may use Identity Site to make legitimate reservations or purchase different services, if applicable, and must not use Identity Site for any other purposes, including without limitation, to make any speculative, false, or fraudulent reservation and/or any reservation in anticipation of demand.

This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Identity, except that you may download, display and print one copy of the materials presented on this site on a single computer for your personal, non-commercial use only. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is prohibited. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.

A reservation through Identity Site can be paid only by a credit card. Any person who owns a valid credit card of one of the following Credit Card Companies may purchase services through Identity Site: Visa, American Express, MasterCard, IsraCard, and Diners Club. Without detracting from the above stated a condition precedent for the execution of the purchase order through Identity Site is the receipt of the approval of the user's credit card company for the purchase.

Identity Site is intended for making reservations and purchasing different services and products and/or, as the case may be, for the receipt of information in this regard to such services and products. No other use is permitted.

If the user represents that he is of a sufficient legal age to use Identity Site and to create binding legal obligations for any liability that he may incur as a result of the use of Identity Site, he shall be financially responsible for all uses of Identity Site by the user and those using his login information.

Reservation Procedure
The user should enter in the chosen reservation's details, the credit card details, and all other details requested by the reservation form. The user shall be solely responsible for all errors while entering the different requested details for services that the user wishes to purchase and/or mistakes in regard to the ages of the passengers and/or in regard to the passenger’s passport details.

Identity and/or third party providers and/or distributors shall not be responsible and/or liable, directly and/or indirectly, if the reservation and/or some of the reservation’s details shall not be accepted by the system, for whatever reason and/or cause. Identity shall not be responsible for any technical and/or other problems that shall prevent the user from purchasing the Services on Identity Site.

Entering false details, including invalid credit card details and/or details of credit cards that the user has no right to use, is a criminal offense.  Legal action can be taken against anyone entering false information, including civil suits for damages, which Identity and/or any third party providers and/or distributors, might incur due to, or in regard to, the entering of false information.

Identity and/or third party providers and/or distributors are under no obligation to accept the user's reservation and/or to give it priority over other reservations including reservations that were made at a later time. An Identity sales representative shall give the final confirmation of the reservation by phone and/or by fax/and/or by e-mail. The reservation shall be considered as irrevocable immediately upon its sending, and therefore shall be subject to cancellation fees, including in the event that Identity did not yet confirm the reservation.

Prices and Payments
The prices listed on Identity Site are valid for reservations made exclusively through Identity Site, for non-Israeli citizens. The prices on Identity Site may change from day to day, according to Identity's relevant pricing policy. The prices specified on Identity Site are in U.S. dollars.  All payments in different currencies shall be translated to U.S. dollars, according to the selling transfer rate of the U.S. dollar. Identity shall debit the user's credit card for the reservation only after confirmation of the reservation.

If there is a discrepancy between the prices specified in Identity Site and the prices that are effective at the time of the reservation, the price that will be given by Identity's representative shall be the effective price. An extra fee will be charged for reservation changes and/or cancellations.

The number of vacation days per each package listed on Identity Site includes the day of departure and the day of return, in accordance with the flight schedules of the various airlines. The number of vacation days is counted from the time the passengers leave their country to the time they return, even if the departure occurs in the afternoon or evening and the return flight lands in the morning.

We accept Visa, American Express, MasterCard, IsraCard, and Diners Club credit cards. Bank transfers are also available to users at off-line basis-by ordering directly through Identity

A user that registers as entitled to a discount as a result of age or as belonging to a specific group profile must present a document attesting to the discount entitlement (when arriving at the check-in counter at the airport, hotel, car rental agency, etc.). A passenger without such documentation in hand will be charged with the difference, at the time of the provision of the Services for which the discount was claimed, or at any other time, by debiting the amount from the credit card registered in the system for the reservation.

Reservation that have been sent and cancelled shall be charged with full cancellation fees. The cancellation fees that the user shall be charged with shall be at the rates customary in Identity and/or as charged by third party providers and distributors of the Services. The user is requested to ascertain, by phone, the rate of the cancellation fees before the actual cancellation.  

Identity recommends that the user acquire insurance policies, which will cover events of cancellations, and a medical insurance policy. Identity recommends that the user check carefully the terms and conditions stated in these polices.

Identity works in conjunction with a whole array of hotels and hostels in Israel and overseas, doing its utmost to ensure that your vacation will be a pleasurable one. However, Identity is not responsible for changes emanating from the policy of any specific hotel in which our customers are vacationing.


  • Identity is doing everything it can to ensure that you will stay at the hotel for which you are registered. However, on occasion changes can occur for reasons connected to the hotels themselves. Therefore, Identity reserves the right to change your hotel reservation even after you have departed overseas or arrived to Israel, as long as the substitute hotel is on a par with the one you chose.
  • The rooms in the hotels are double occupancy with two beds or a double bed. If you reserve a room for more than two people, another bed (or beds) may be placed in the double occupancy room; we cannot guarantee a larger room. The quality rating of the hotel runs according to the accepted quality standard of the tourism authority in the host country.
  • According to the norm in the hotel industry, room arrival is usually at 14:00 (2:00 PM) and room departure is up to 11:00 (noon) - despite the fact that most international flights take off in the evening hours. There is no way to guarantee early arrival or late departure from the hotel.
  • "Half board" - This includes breakfast and one main meal. In some hotels the guest must take evening dinner as the main meal (i.e. they cannot choose lunch as their preferred main meal).
  • "Special requests" - Identity cannot guarantee your special request of the hotel, even if the hotel itself promised to honor the request. For its part, Identity will do its utmost vis-a-vis the hotel in order to try and ensure that your request is fulfilled.
  • Unpredictable and unavoidable problems with the hotel service due to weather, heating, elevators, radio, partial air-conditioning, etc., are not in our control and we are not responsible for them. The traveling customer agrees that such problems are not a cause for any sort of complaint against Identity.
  • Air-conditioning - Running the hotel room's air-conditioner is not our responsibility, so that we are not responsible for its malfunctioning, even if the hotel advertises that it is equipped with an air-conditioning system. Running the air-conditioning is the sole responsibility of the hotel.

Sinai, Jordan or Palestinian Authority Excursions

  • Identity is not responsible if for any reason the customer is refused border crossing (to Egypt, Jordan or the Palestinian Authority). It is your responsibility to obtain crossing permission at the border, including bringing your passport (valid for three months).
  • Please note! Border crossing taxes are not included in your vacation package and your payment to Identity. You will have to pay this tax at the time of crossing the border.

Visas and Passports
The user shall be solely responsible for any damages of whatever sort or kind that may be caused by any errors in typing passport details, including their expiration dates. A passenger who claims to have a valid exit or entrance visa, in accordance with the law of the relevant countries, and then finds out at the airport of departure or destination, that he does not hold a valid visa and/or other essential documents, is solely responsible for all the damages that he and/or the airline and/or Identity and/or anyone acting on its behalf, shall incurred. The passenger shall indemnify the airline and/or Identity and/or anyone acting on its behalf, for such damages immediately upon Identity’s first demand. In addition and without prejudice to the passenger’s obligation, Identity shall be entitled to debit those amounts by charging the passenger's credit card that the details of which were given by the passenger and/or any other means.

Links to Other Sites
Identity Site contains links to different commercial Web sites and other Inter Site pages (hereinafter: "the Other Web Sites").  Identity has no control over the Other Web Sites, and the use of them is subject to the terms, conditions and other instructions detailed in the Other Web Sites, if such exist. The Web Sites are provided only for the user’s convenience and are not endorsed by Identity in any way or form.

Identity shall not be liable in any way whatsoever to the contents of the Other Web Sites and the inclusion of the links are not, in any way, confirmations of whatever sort, on Identity’s behalf, as to the truthfulness and/or correctness of the information contained on the Other Web Sites.

If the user shall decide to access the Other Web Sites, he does so at his own risk. Every transaction that the user will carry out on  the Other Web Sites shall be executed directly between the user and the Other Web Site and/or the site owners and/or its operators and/or anyone acting on their behalf, without any involvement on the part of Identity and/or anyone acting on Identity’s behalf, and Identity and/or anyone acting on its behalf shall not be liable, in any way or form, to any act and/or transaction and/or purchase that shall take place in the Other Web Sites.

By using Identity Site, the user agrees and acknowledges that he will have no claim and/or demand, of any kind or form, against Identity and/or anyone acting on its behalf for any use and/or act and/or transaction and/or purchase of products and/or services that will take place on the Other Web Sites.

If Identity and/or anyone acting on its behalf, shall try out of their good will and on exceptional basis to assist in solving a problem of a user on Identity Site that chose to carry out a transaction on the Other Web Sites, this assistance shall not be interpreted in any way as putting any liability, of whatever kind or form, on Identity and /or anyone acting on its behalf. Similarly, nothing shall be interpreted in these Terms and Conditions as creating any liability of whatever sort or kind on Identity and/or anyone acting on its behalf, for any act, whatsoever, that the user has taken on  the Other Web Sites or by means of the Other Web Sites.

Entire Agreement, Additional Terms and Severability
These Terms and Conditions, together with those incorporated herein or referred to herein, constitute the entire Agreement between Identity and the user, relating to the subject matter hereof, and supersedes any prior understandings and/or agreements (whether oral and/or written) regarding the subject matter, and may not be amended and/or modified except in writing or by making such amendments or modifications available on Identity Site.

Additional terms and conditions may apply to reservations, purchases of goods and/or services and other uses of portions of Identity Site, and the user agrees to abide by such other terms and conditions.

The Terms and Conditions shall be deemed severable. If any provision shall be determined to be unenforceable and/or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by the applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Jurisdiction and Choice of Law
The law of the State of Israel only, shall govern this Agreement and the reservations made through Identity Site. The Courts of the Tel Aviv-Jaffa district in Israel shall have the exclusive jurisdiction in any dispute and/or complaint and/or the claim regarding the use of Identity Site and the purchases/reservations made on it.

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